About the Job:

The Customer Success Manager role at our company is a full-time position that plays a crucial role in ensuring the success and satisfaction of our valued customers. As a Customer Success Manager, you will be responsible for building strong relationships with clients, understanding their needs, and helping them achieve their goals with our products or services.

Roles & Responsibilities:

• Proactively engage with customers to drive product adoption and ensure they are successful in achieving their desired outcomes
• Act as the main point of contact for customers, addressing any inquiries or concerns in a timely and professional manner
• Collaborate with internal teams to advocate for customers and ensure their needs are being met
• Develop and implement strategies to increase customer satisfaction and retention
• Provide product demonstrations and training sessions to educate customers on best practices
• Monitor customer health and usage data to identify potential risks and take proactive steps to prevent churn

Required Skills & Qualifications:

• Team Management Skills
• Excellent Communication Skills
• Product-based/SaaS preferred