Job Description:

As a Customer Support Executive, you will handle customer inquiries and issues through phone and chat, ensuring high satisfaction and collaborating with teams to improve service delivery.

Responsibilities:

• Maintain excellent customer satisfaction and resolve support tickets appropriately.
• Provide customer support through phone and chat.
• Work with other departments to resolve customer issues in a timely manner.
• Serve as a point of contact for customer support and complaints.
• Proactively identify, investigate, and resolve recurring customer support issues.
• Maintain documentation and records of customer interactions.

Preferred Qualification:

• Proficiency in BPO operations, voice process, and email process.
• Excellent communication and problem-solving skills.
• Customer-focused approach with a commitment to high-quality service.