About the Job:

The company is seeking a dedicated and enthusiastic BPO Telecaller to join our team on a full-time basis. As a BPO Telecaller, you will be responsible for interacting with customers over the phone to provide information, address inquiries, and resolve issues. This role offers the opportunity to work on-site and be a key player in delivering exceptional customer service.

Roles & Responsibilities:

• Make outbound calls to potential customers to introduce our products or services
• Handle inbound calls from customers and address their queries or concerns
• Provide accurate information to customers regarding product specifications, pricing, and availability
• Listen attentively to customer needs and offer appropriate solutions or recommendations
• Maintain a high level of professionalism and customer service at all times
• Update customer records in the database with relevant information
• Follow up with customers to ensure satisfaction, answer any additional questions, and resolve issues
• Meet daily and monthly targets for call volume and sales

Required Skills & Qualifications:

• Excellent communication skills, both verbal and written
• Ability to actively listen and respond to customer inquiries in a clear and concise manner
• Strong problem-solving skills and the ability to think on your feet
• Previous experience in a customer service or telesales role is a plus
• Basic computer skills and familiarity with CRM systems