About the Job:
We are hiring freshers and experienced candidates for the position of Customer Service Team Lead on a full-time basis. As a Customer Service Team Lead, you will play a crucial role in managing a team and ensuring high levels of customer satisfaction.
Roles & Responsibilities:
- Lead and manage a team of customer service representatives
- Handle escalations and ensure timely resolution of customer issues
- Oversee international voice processes and client interactions
- Ensure excellent communication with customers and provide top-notch service
- Engage with customers to understand their needs and ensure satisfaction
- Manage customer interactions effectively and professionally
- Utilize telecalling techniques to reach out to customers
- Implement strategies to enhance customer engagement
- Work in telecom domains to address customer queries and concerns
Required Skills & Qualifications:
- Strong team management skills to lead and motivate a team
- Experience in international voice processes and client handling
- Knowledge of BPO operations and best practices
- Excellent communication skills to interact with customers effectively
- Ability to manage escalations and resolve conflicts efficiently
- Proven track record of ensuring customer satisfaction
- Experience in telecalling and customer engagement
- Familiarity with telecom domains and related customer issues