💼 Job Opening: Customer Service Team Lead (Full-Time, Onsite)

📍 Location: 123, Mount Road, Guindy Institutional Area, SIDCO Industrial Estate, Guindy, Chennai

👥 Openings: 15 Positions

🕐 Experience: 0–1 year

💰 Salary: ₹18,000 – ₹25,000 per month

About the Role

Are you passionate about leading teams and delivering exceptional customer service? Join our dynamic organization as a Customer Service Team Lead and be a key contributor in driving excellence in client engagement and team performance. This is an onsite full-time position based in Chennai, ideal for candidates looking to build their career in the telecom and customer service domain.

Key Responsibilities

• Lead and manage a team of customer service representatives
• Monitor daily operations and ensure prompt resolution of customer queries
• Drive performance through training, feedback, and motivation
• Maintain SLAs and quality benchmarks across international voice processes
• Collaborate with cross-functional teams for continuous service improvements

Required Skills & Qualifications

• Strong team management and telecalling skills
• Excellent communication abilities
• Experience or knowledge of international voice processes & client handling
• Proficiency in customer engagement and customer support
• Familiarity with telecom domains and CRM (Customer Relationship Management) tools
• Ability to lead by example and maintain a high-energy work environment

Why Join Us?

• Opportunity to lead a young and enthusiastic team
• Fast-paced environment with strong growth potential
• Competitive salary with skill-based growth pathways

Apply now and become a part of a workplace that values leadership, performance, and exceptional service.