The Customer Support Executive plays a crucial role in ensuring customer satisfaction and building strong relationships with clients. As a Full-time OnSite position, the Customer Support Executive will be responsible for addressing customer inquiries, resolving issues, and providing exceptional service to our valued customers.

Roles & Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer complaints and issues with patience and empathy
• Provide product information and assistance to customers
• Manage and update customer accounts and records
• Collaborate with other departments to ensure customer satisfaction
• Identify and escalate priority issues to the appropriate team members
• Conduct customer satisfaction surveys and follow-up calls

Required Skills & Qualifications:

• Customer Service Proficiency
• Fluency in speaking Bengali, South Indian languages, Punjabi, Assamese, and Oria
• Excellent communication skills in Hindi
• Strong problem-solving abilities
• Ability to work well in a team environment
• Attention to detail and accuracy
• Previous experience in customer service is a plus