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Customer Support Executive

Jeel Filtration Technologies
Convincing SkillsChat Support Customer Engagement
CTC IconINR 15K - INR 15K Per MonthJob TypeFullTimeJob Experience1 - 3 YearsLocationVadodara, Gujarat, IndiaLocation2 Openings
Job Description

About the Job:

This is a FullTime OnSite position for a Customer Service Representative at our leading customer service solutions company in the retail industry. As a Customer Service Representative, you will be the frontline of our business, providing exceptional customer experiences and nurturing lasting relationships with our clients.

Roles & Responsibilities:

  • Build expert, dynamic knowledge of the company’s products and services
  • Conduct research with available resources to satisfy customer inquiries
  • Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
  • Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties
  • Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell
  • Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review

Required Skills & Qualifications:

  • High school diploma or equivalent
  • Successful experience in a corporate environment
  • Strong communication skills, including active listening and clear articulation
  • Ability to solve problems, alleviate conflicts, and escalate tactfully
  • Ability to multitask, manage time, and prioritize
  • Ability to work individually and as a team member
About The Company
Jeel Filtration Technologies is the creation of Parth Vaishnav. A keen engineer, he realized the need for filtration specialists in India. From a very modest beginning in June 2020; now we are expanding our network in Pan India. Efficiency and perfection has been its hallmark from the day it was set-up. JFT has a wide range of products from air filters, pre-hepa-mini pleats to laminar flow units, bio safety cabinets; isolators; Spun Wound-Resin bonded-PTFE-PES-Powder metal Sintered-PP Pleated cartridge. It has provided the foundation of products, solutions and services, which remain unparalleled in the Industry.
Posted: 6 days ago