About the Job:

As a Customer Support Executive at our company, you will play a crucial role in providing top-tier customer support services to ensure 100% issue resolution and customer satisfaction. Your responsibilities will include adhering to defined processes, handling inbound calls, emails, and chats, and escalating unresolved issues when necessary. You will work towards achieving SLA targets and business outcomes set by the client.

Roles & Responsibilities:

• Receive and log inbound calls, emails, and chats accurately
• Provide recruitment support to candidates according to defined processes
• Assist customers and provide navigational support on self-service portals
• Ensure security verifications are conducted in compliance with company policies and GDPR guidelines
• Make outbound calls to customers as per guidelines
• Maintain high call/data quality standards and contribute to team communication
• Adhere to company policies and keep process repositories updated
• Ensure punctual attendance and minimize customer complaints through exceptional service

Required Skills & Qualifications:

• Demonstrated proficiency in customer service technologies and ticket tracking systems
• Good technical aptitude and quick learning ability
• Excellent verbal and written communication skills
• Experience in international BPO work preferred
• Personal attributes include flexibility, ability to work under pressure, teamwork, positive attitude, and customer focus