Job Description:

Customer service executives are often responsible for handling customer complaints and concerns. Problem-solving skills enable them to solve issues quickly and successfully by analysing the cause of the problem, generating possible solutions and implementing a plan

Responsibilities:

Their duties include answering phone calls or emails from consumers to respond to questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best assist patrons.

Preferred Qualification:

• Problem solving skills. Customers do not always self-diagnose their issues correctly. ...
• Patience. Patience is crucial for customer service professionals. ...
• Attentiveness. ...
• Emotional intelligence. ...
• Clear communication skills. ...
• Writing skills. ...
• Creativity and resourcefulness. ...
• Persuasion skills.

Additional Details:

• Problem solving skills. Customers do not always self-diagnose their issues correctly. ...
• Patience. Patience is crucial for customer service professionals. ...
• Attentiveness. ...
• Emotional intelligence. ...
• Clear communication skills. ...
• Writing skills. ...
• Creativity and resourcefulness. ...
• Persuasion skills.

IT company