Customer service executives are often responsible for handling customer complaints and concerns. Problem-solving skills enable them to solve issues quickly and successfully by analysing the cause of the problem, generating possible solutions and implementing a plan

• Problem solving skills. Customers do not always self-diagnose their issues correctly. ...
• Patience. Patience is crucial for customer service professionals. ...
• Attentiveness. ...
• Emotional intelligence. ...
• Clear communication skills. ...
• Writing skills. ...
• Creativity and resourcefulness. ...
• Persuasion skills.

• Problem solving skills. Customers do not always self-diagnose their issues correctly. ...
• Patience. Patience is crucial for customer service professionals. ...
• Attentiveness. ...
• Emotional intelligence. ...
• Clear communication skills. ...
• Writing skills. ...
• Creativity and resourcefulness. ...
• Persuasion skills.