We are hiring freshers and experienced candidates for the position of Help Desk Analyst. This is a full-time OnSite job role where you will have the opportunity to work in a dynamic and supportive work environment.

Roles & Responsibilities:

• Provide technical support and troubleshooting for end users.
• Offer technical assistance and support for incoming queries and issues.
• Deliver online support to users through various channels.
• Create and maintain technical documentation for reference purposes.
• Manage projects effectively by demonstrating excellent time management skills.

Required Skills & Qualifications:

• Experience in project management with a focus on time management.
• Strong technical support and troubleshooting abilities.
• Proficiency in providing technical assistance and support to end users.
• Excellent online support skills to assist users remotely.
• Capability to create and maintain technical documentation accurately.