About the Job:

This is a Full-Time OnSite position for a Major Incident Manager/Incident Manager role in the UAE. The role requires a minimum of 5 years of experience in Major Incident Management within a 24/7 operational environment.

Roles & Responsibilities:

• Handling P1/P2 Incidents, running the bridge, and ensuring timely resolution
• Experience in NOC Network, Infrastructure, and application support
• Proficiency in using Monitoring tools like SolarWinds & Dynatrace
• Familiarity with ITSM tools such as ServiceNow
• Strong understanding of ITIL incident management processes and best practices
• Possess ITIL Foundation or Managing Professional certification

Required Skills & Qualifications:

• NOC Network
• Infrastructure
• Application Support
• Monitoring tools (e.g., SolarWinds & Dynatrace)
• ITSM (ServiceNow)
• ITIL certification