The company is seeking a dedicated and experienced NOC Support / Engineer to join our dynamic team on a full-time basis. As a key member of our technical support department, you will play a crucial role in ensuring the smooth operation of our telecom services. If you are passionate about telecommunications and possess the required skills and qualifications, we would love to hear from you.

Roles & Responsibilities:

• Monitor and maintain the network operations center (NOC) to ensure uninterrupted service delivery.
• Provide hands-on troubleshooting and technical support for telecom services.
• Utilize your expertise in VoIP, TDM, and network monitoring to identify and resolve issues promptly.
• Use trace tools like Wireshark to analyze and diagnose network performance.
• Collaborate with cross-functional teams to address escalated technical issues efficiently.

Required Skills & Qualifications:

• Mandatory knowledge of SIP protocol.
• Hands-on troubleshooting experience in a telecom environment.
• Proficiency in VoIP, TDM, network monitoring, and trace tools like Wireshark.
• 2–6 years of NOC / Technical Support experience in the Telecom domain.
• Strong command over English communication with no MTI (Mother Tongue Influence).
• Exposure to international telecom support environments.