About the Job:

This is a full-time telecaller position at our company. As a telecaller, you will be responsible for handling customer inquiries, providing information about our products or services, and ensuring customer satisfaction through effective communication.

Roles & Responsibilities:

- Make outbound calls to potential and existing customers

- Answer incoming calls and respond to customer inquiries

- Manage and resolve customer complaints

- Identify and escalate priority issues

- Provide product and service information to customers

- Research required information using available resources

- Keep records of customer interactions and transactions

- Follow up on customer calls where necessary

- Process orders, forms, and applications

- Maintain a positive, empathetic, and professional attitude towards customers at all times

Required Skills & Qualifications:

- Proven experience as a telecaller or similar customer service role

- Excellent communication and interpersonal skills

- Ability to handle a high volume of calls with efficiency and accuracy

- Strong problem-solving abilities

- Good knowledge of relevant computer programs and telephone systems

- Ability to work well in a team environment

- High school diploma or equivalent

- Additional certification in customer service is a plus