Job Description:

As a Telecaller Executive at Panacorp Software Solutions, you will play a key role in reaching out to potential customers and clients, providing them with accurate information about our products and services. Your ability to communicate clearly, manage customer inquiries professionally, and convert leads into sales opportunities will be essential in contributing to the success of the business. Whether you are a fresher with strong communication skills or an experienced telecaller, you will have the opportunity to grow within a dynamic team and develop valuable skills in client management and sales.

Responsibilities:

Roles & Responsibilities:

• Make Outbound Calls: Contact potential customers or clients to introduce and promote the company’s products or services.
• Handle Inquiries: Respond to customer queries with professionalism and provide detailed, accurate information about offerings.
• Lead Management: Follow up on leads, nurture potential sales, and build a positive rapport with customers.
• Maintain Records: Keep detailed logs of interactions, including customer data, conversations, and feedback in the company database.
• Sales Support: Assist in converting leads into sales by identifying customer needs and offering appropriate solutions.
• Client Feedback: Address feedback or concerns from customers, ensuring high satisfaction, and escalate any unresolved issues.
• Achieve Targets: Work towards meeting call quotas and sales targets set by the company.
• Team Collaboration: Collaborate with the sales and marketing teams to improve customer acquisition strategies and communication effectiveness.

Preferred Qualification:

For Freshers:

• Strong verbal communication skills in English and Tamil.
• Basic understanding of sales and client handling.
• Ability to engage customers with a polite and professional demeanor.

For Experienced Candidates:

• Minimum 1 year of experience in telecalling, customer service, or sales.
• Proficiency in MS Office (Excel/Word) is preferred.
• Proven track record of achieving call targets and sales goals.

For All Candidates:

• Excellent interpersonal skills with the ability to build rapport with customers.
• Strong convincing and negotiation skills.
• Ability to manage customer inquiries with patience and problem-solving.
• Good listening and persuasion abilities.
• Ability to work under pressure and handle customer complaints professionally.

Additional Details: